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Frequently asked questions on chair cover hire

Typical NZ restaurant and venue chairs that you can put chair covers on


Hirage terms and conditions

The contract is the document or documents that set out these conditions and all other details about your agreement with us.

"We" and "us" "Owner" and "Our" mean the hirer/seller/supplier of the goods.

"You" or "Your" or "Hirer" means the hirer of the goods

The "Goods" mean all goods to be hired by us to you.

The "recipient" means the person, firm, company, corporation or public authority to whom the goods are delivered when it is not you. The conditions exclude any terms and conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.

General Conditions

We shall make our best efforts to supply you with the goods requested, but we reserve the right to supply you with similar good(s) if unavailable.

All goods for hire remain our property. All goods for sale remain our property until full payment has been made. Deliveries to third parties or unoccupied premises are made entirely at your risk.

Prices are quoted for one day's hire only apart from the day of delivery and collection. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Owner and the Hirer.


A 20% non refundable deposit is required to reserve your event date. A minimum booking of 10 chair covers is required. Bookings can be made by email, post or via our booking form on this website.




Final total payment is required 3 working days prior to the event. If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order, sending an email to the person who booked (the customer). A cancellation charge of 25% of the estimated amount including delivery will be invoiced. Booking deposits are not returned if an order is cancelled due to late or non payment if the customer cancels the order for whatever reason.

On receipt of full payment, a confirmatory email is sent detailing the order details and dispatch date.


Customers can cancel their order anytime up to 2 weeks before the event with no penalty. This must be made in writing and we must acknowledge receipt of this. Booking deposits are not refundable.

Customers who cancel their order less than 2 weeks before the event will be charged a 75% cancellation fee of the total value of the order.

We require payment of the order in full on ALL customer cancellations made less than 2 weeks before the event.

All special orders are to be paid for upfront and are non-cancelable and non-refundable.

If we have to cancel a booking due to reasons beyond our control, we will do so in writing or by email returning any deposits paid and recommend another reputable company.

Last minute orders

We can accept last minute orders depending on availability. Full payment is required at the time of booking for orders required within 3 weeks. Please ensure you allow plenty of time for linen to be dispatched and delivered. We cannot be held responsible for linen not arriving on time due to late collection / delivery, non delivery, non collection, unsuitability, breakdown or stoppage of goods or any part of them.

Hire prices

Hire prices and availability of products are subject to change without notice, however once a deposit is paid, the price quoted will not change. A quote given over the phone or by email may change up until a deposit is paid to secure the booking.

Hire period

Hire is for a 1-4 day period or as otherwise stated by Helium Balloons & Event Hire (, usually the agreed pick up date and return date. Orders sent by courier usually arrive 2 days before the event and are picked up by courier on the next working day after the event. We do not dispatch linen until the order is paid for in full (cleared funds).

It is the hirer's responsibility to ensure the used linen is packed up and boxes are sealed ready for collection. If the courier has to leave without picking up the consignment due to the linen not being ready, boxed or taped up, misplaced etc, the courier will have to be rebooked resulting in a delay in return and laundering. If linen arrives back late due to a wasted pick up for whatever reason the hirer will forfeit $50 for each aborted pick up from their damage loss deposit PLUS a daily charge of $2.50 per chair cover and organza sash. If the damage / loss deposit does not cover the total cost, we will send you an invoice and require payment within 30 days from the date of invoice.

Alterations after placing an order depends on availability. We can however make slight adjustments to any order once it has been placed. We can usually add or remove chair covers.
Please ensure the correct style chair cover and sash is ordered before booking. If it doubt please place a sample order before booking. We take no responsibility if your chair covers will not fit your venue chairs. On saying that, our chair covers fit 95% of armless chairs.

Pick up / Collection

We will not be liable for any indirect loss, loss of business, profits, savings you expected to make, wasted money, fees or expenses, wages, due to late collection / delivery, non-delivery, non-collection, unsuitability, breakdown or stoppage of the good or any part of them.

At times our quote for delivery / collection are approximate. Goods must be available for collection at the delivery address unless otherwise arranged. All deliveries and collections including aborted deliveries and collections will be charged for.

Delivery inspection

When the goods on hire are collected or delivered to the Hirer or his representative, the Hirer shall inspect the goods and sign for them. In the event of shortage or damage the Hirere shall endorse the note accordingly at the time of collection or delivery. If the Hirer fails to perform any of his obligations under this condition, any goods will be deemed to have been collected / delivered in a satisfactory condition.

The Hirere is responsible for any loss or damage to the goods, from time of delivery until they are collected by the company's employees or until they are delivered back to our premises and handed over to an employee of Helium Balloons & Event Hire ( Deliveries left at premises are left at the Hirer's risk.

We will not be liable for any delays caused by any circumstances beyond our control.

Loss / Damage

We require a loss / damage deposit which will be returned if all goods hired are return undamaged.

Damage or loss replacement charges:

Chair cover - $35

Organza sash - $5.50

Organza overlay / runner - $10

Tablecloth - $50

Napkin - $4

Shortage and damages to hired goods will be charged at their full replacement value, and no substitute item will be accepted by Helium Balloons & Event Hire ( The owner reserves the right to also charge the Hirer loss of profit on the lost future hire of the said goods. The Hirer may request in writing the return (and bear the cost thereof) of any damaged goods within 14 days of the Hirer being informed by phone, email or writing of such damage. Otherwise the said items will be disposed of.

Linen may be returned soiled. Any permanent stains or damages to our linen such as mildew damage, food, ink, mud, crayon, pulls in the fabric and burns etc will attract a replacement charge for each damaged item.

Table linen / chair covers which have been dragged on the floor, used to wipe up spills or placed on earth or ground and are damaged beyond repair will be charged for at full replacement cost.

Sashes must be untied before sending back to Helium Balloons & Event Hire ( Sashes returned still tied will attract a charge of $30 per order.

In order to prevent mildew damage, all wet linen must be dried before sending back. Linen attacked by mildew will attract the full replacement cost listed above.

Loss / damage deposit must be on cleared funds and must be paid before the goods are sent out and will be refunded when all the items hired are returned undamaged.

All orders are deliverd with a return address label. It is the hirer's responsibility to ensure these labels are affixed securely to the boxes and the boxes sealed securely enough for them to safely travel through the postal system. Boxes not delivered to Helium Balloons & Event Hire (, lost in transit or delayed as a result of labels not being affixed securely and have fallen off, or boxes not taped up securely are the responsibility of the hirer and the damage loss deposit will be forfeited.

If our decorators are setting up and packing down

If you have selected this option we will deliver, set-up and pack down as per the agreed time on your hire agreement. If hire items are left overnight the hire items are at the hirer's risk and you should check security issues with your venue manager.


Helium Balloons & Event Hire ( shall not be responsible for injury or damage to persons or property however sustained arising from any goods under hire. The hirer will be responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury. We shall be under no liability in respect of defects arising from wilful damage, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the linen without our approval.

Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.


There is a charge of $20 for any chair cover sample and sashes sent in the post. An addressed envelope will be sent with the chair cover so that it can be returned. An additional charge of $50 will be made for any sample chair cover and sashes NOT RETURNED.

Risk to the goods

The risk in the goods will pass to you immediately on delivery of the goods to you or the recipient. It is your responsibility to ensure that the goods are fully covered by insurance with regard to theft, damage, and public liability risks.

Rights reserved

Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.

View our other party hire websites for other items you may want to hire. Any hire items advertised on these websites can be delivered at the same time as your chair covers.

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